Overview
Join to apply for the Sales and Support Specialist role at CLS - Complete Laboratory Solutions.
About CLS: Complete Laboratory Solutions (CLS) is Ireland’s highest-accredited contract laboratory, licensed by both the HPRA and the FDA. An Irish-led multinational, CLS provides trusted expertise and solutions to clients across diverse sectors. CLS is part of the UK-based Phenna Group platform, which partners with niche Testing, Inspection, Certification, and Compliance (TICC) companies worldwide. Phenna Group has a turnover of approximately £700 million and employs over 8,000 people globally, reflecting both the scale and strength of its vision. CLS partners with global leaders across the Life Sciences sector, delivering business-enabling solutions in quality assurance, lean transformation, quality control, managed resourcing, specialised training, and strategic consulting.
The Role
As Sales and Support Specialist, you will play a critical role in supporting CLS’s commercial growth by driving lead generation, managing inbound and outbound sales activity, and delivering exceptional customer service. You will act as a key point of contact for clients; ensuring that their needs are met efficiently, professionally, and in alignment with CLS’s commitment to quality. This role requires a proactive, customer-focused individual with strong communication skills and organisational skills.
Key Responsibilities
* Sales Lead Generation: Manage inbound enquiries, qualify leads, and convert opportunities into sales.
* Proactively conduct outbound sales activity to targeted customer segments and follow up on marketing campaigns.
* Maintain and update the CRM system with accurate lead and pipeline information.
* Work closely with the Business Development and Marketing teams to support sales initiatives and campaigns.
* Support in the preparation of proposals, quotations, and tender submissions.
* Customer Care and Relationship Management: Act as the primary point of contact for assigned customers, ensuring timely responses and high-quality service.
* Build and maintain strong, trusted relationships with customers through regular communication and follow-up.
* Handle customer queries, complaints, and service issues promptly and professionally, ensuring resolution to a high standard.
* Coordinate with internal departments (e.g., Operations, Quality, Lab Teams) to ensure customer requirements are met.
* Commercial Administrative Support: Support the wider commercial team with administrative tasks including documentation, reporting, and pipeline tracking.
* Contribute to continuous improvement of sales and service processes to enhance customer experience.
* Monitor market trends and customer feedback to identify new business opportunities or service improvements.
Where You’ve Come From
* Proven experience in inside sales, customer service, or account management, ideally in a B2B environment.
* Experience in or an interest in life sciences, or laboratory services sector is advantageous.
* Proficiency in CRM systems and Microsoft Office suite required.
Who You Are
* Customer-focused, energetic, and enthusiastic with a genuine passion for delivering excellent service.
* Commercial minded, with the confidence to engage with customers and support sales opportunities.
* Strong communication and interpersonal skills with a customer-first mindset.
* Highly organized and attentive to detail and the ability to manage multiple priorities.
* Collaborative team player who thrives in a fast-paced and dynamic environment.
* Willingness to learn about CLS’s services and the life sciences industry to provide informed support to clients.
* Ability to interpret technical information and communicate it clearly.
* Professional, reliable, and adaptable, with a strong sense of ownership and accountability.
* A proactive and self-motivated approach with the ability to work independently and as part of a team.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
* Research Services
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