IT Support Engineer, Ops Technology SolutionsIT systems that work effectively keep Amazon's operations running at full speed.
Our IT Support Engineers work behind the scenes to troubleshoot issues and improve systems, ensuring optimal operation.
Your focus will be on maintaining our IT infrastructure to meet the demands of our global business.
You will also have the opportunity to work with the latest technology and learn from industry leaders shaping the future of warehouse environments.
Key job responsibilitiesSupport end-user equipment and IT infrastructure within your buildingAssist with network projects, such as setting up new Amazon facilitiesPropose new processes to enhance IT usage in operational sitesTrain and mentor IT techniciansA day in the lifeYou will be based on-site, traveling to other operational sites domestically and internationally as needed.
You will collaborate with remote and on-site colleagues to resolve issues, implement infrastructure projects, and support site launches.
Your days will vary from troubleshooting incidents to developing new IT processes, with opportunities to mentor colleagues and grow your career.
About the teamThe Ops Tech IT (OTS) team provides ongoing technical support to Amazon's global operations.
The team includes engineers implementing and creating solutions, as well as management roles providing leadership and support.
We emphasize performance and sustainability, operating around the clock to minimize business disruption.
Compensation and benefitsStarting from EUR 1900 gross per month, with additional pay components such as a sign-on bonus and stock options.
Benefits include medical, life insurance, retirement plans, meal vouchers, and career development opportunities.
Basic qualificationsDegree in computer science or related fieldExperience managing heterogeneous networks with Windows and LinuxKnowledge of networking infrastructure and vendor collaborationValid driver's licenseUpper intermediate English and local language proficiencyPreferred qualificationsIndustry certifications (e.g., ITIL, Cisco, Microsoft, Linux)Experience with diagnostics, problem-solving, and network protocolsExperience in fast-paced, customer-focused environmentsKnowledge of IT asset management and WLANAmazon is committed to diversity and equal opportunity.
We value your skills and experience and prioritize your privacy and data security.
For accommodations during the hiring process, visit our website for more information.
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