Claims Handler (Property) My Client is looking for a Claims Handler to join their expanding team.
The role involves providing first class customer service to the customers, clients, and colleagues, ensuring that all claims are pro-actively managed; ensuring client specific service level criteria is met.
You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.
Key Responsibilities: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard To provide day to day support for our property field adjusters, ensuring adherence to contractual/Client SLA's and KPI's.
To also assist in the progression of claims to a speedy conclusion To be accountable for the satisfactory resolution of any issues The proper escalation of claims or issues either outside license or as required by company procedures Candidate Requirements: Excellent degree of knowledge of property related claims and principles Excellent communication skills, both oral and written Strong IT competency and literacy Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Minimum APA (ROI) / Cert CILA / Cert CII, desirable not essential The successful candidate will undergo a comprehensive training program to further develop their skills and expertise.
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For more info see Skills: Claims handler Property Claims Commercial Claims Benefits: Sal Neg Pension Health Insurance etc