Public Cloud ERP - Associate Solution Support Engineer
Join to apply for the Public Cloud ERP - Associate Solution Support Engineer role at SAP.
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Responsibilities
Analyse and resolve customer Incidents using knowledge databases, internal collaboration and problem‑solving skills.
Report errors/bugs to development support to ensure product improvement.
Become an active participant in the SAP community, developing as a trusted advisor.
Provide Mission Critical Support on weekend and evening shift as scheduled.
Create content for and maintain the technical knowledge database.
Drive excellence in all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc).
Leverage the resources within the solution area to progress and develop your own career.
Qualifications
Previous SAP internship or related work experience would be an advantage.
Experience in Public Cloud ERP – Controlling and/or Public Sector Management desirable.
Degree in Computer Science, Information Technology, Software Engineering, Engineering or a related discipline is preferable.
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
An early adopter / cloud mindset and the ability to thrive in a changing environment.
Strong collaboration skills and a flexible approach to working in teams.
Excellent customer focus & English communication skills (oral and written).
Shift / Weekend work flexibility will be required or as per business need.
Career Development
Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
Training – Each employee will have a development plan that involves a mixture of on‑the‑job learning and knowledge‑based training.
A supportive environment – We encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
Working on world class cloud products and services – enhancing your technical and SAP knowledge.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
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