The purpose of this role is to support the service delivery of corporate clients across the People Solutions practice. Working closely with the Corporate Consultants Team - managing benefit reviews/placements/queries and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
Understand clients benefit requirements and provide advice on insurers services.Dealing with Insurance Providers on various issues.Collaborating with BIS to optimise its system to our requirements.Deliver day to day servicing to corporate consultants - supporting retention and development of the business.Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve.Support the broader development of insurer relationships.Ensure compliance with regulatory guidelines and procedures and internal controls are fully adhered.Oversee delivery of claims and underwriting activity.Co-ordinate the use of other Lockton specialist teams where required.Issuance of Lockton Business Principles.
Skills & Knowledge
Proven experience in operations in a brokerage dealing with employee benefits/consulting.Principal focus on pension and group risk insurances.Promote and implement processes for improvement.Exceptional client relationship skills.Ability to manage time effectively focusing on priorities, targets and deadlines.Good critical thinker and able to distil complex issues down into clear, actionable recommendations.Demonstrate a desire to learn, a proactive approach and ability to research information.
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