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Who We Are
Whitewater Group is a leading provider of innovative and sustainable water treatment engineering systems operating in Ireland, UK and across Europe in the Data Centre, Pharma, Power and Industrial sectors. We specialise in designing, installing, commissioning, and maintaining water treatment solutions to meet our clients' specific needs. Our team is dedicated to delivering high-quality, cost-effective engineering solutions that prioritize safety, reliability, and environmental sustainability.
Who We Are
Whitewater Group is a leading provider of innovative and sustainable water treatment engineering systems operating in Ireland, UK and across Europe in the Data Centre, Pharma, Power and Industrial sectors. We specialise in designing, installing, commissioning, and maintaining water treatment solutions to meet our clients' specific needs. Our team is dedicated to delivering high-quality, cost-effective engineering solutions that prioritize safety, reliability, and environmental sustainability.
Whitewater Group is headquartered in Bray, Co. Wicklow with a satellite office in Naas, Co. Kildare. We also operate from European bases in Spain, Sweden, Italy and UK, with plans for further offices to open in Finland, Denmark and Germany. The Group is experiencing significant growth due to its focus on off-site construction methods (OSM) of delivering turnkey projects, meaning on-site construction time is kept to a minimum.
Role Description
Due to continued expansion, we now seek a Technical Support Lead to join our Services Department, providing support to both our engineering and administrative teams. Reporting directly to the Services Director, this role will be responsible for overseeing the daily operations of our technical support function, ensuring smooth and efficient service delivery. Our ideal candidate will be self-motivated with a high level of energy. This individual must be capable of independent and teamwork environments. This position demands an individual with a strong detail oriented work style, excellent oral and written communication skills, and an accommodating and proactive attitude.
Main Duties And Responsibilities
* Act as the primary point of contact for technical issues within the Services Department, working closely with the Services Director to ensure timely resolution and high levels of customer satisfaction.
* Provide expert technical support to customers via phone, email, and on-site visits where necessary, including resolving escalated issues.
* Collaborate with the Procurement team to coordinate the purchasing of goods and equipment for the service department.
* Oversee the coordination and effective management of Field Service Engineers in partnership with the administrative team.
* Maintain clear and consistent communication with Field Service Engineers to ensure timely resolution of all technical queries.
* Ensure all department activities adhere to industry standards, environmental regulations, and company health and safety policies.
* Review and discuss all technical maintenance reports with service engineers, highlighting and addressing any follow-up recommendations.
* Maintain and continuously improve technical documentation including service manuals, standard operating procedures (SOPs), and internal knowledge base articles.
* Support the onboarding and training of new team members; conduct regular development reviews and ensure all training aligns with business objectives.
* Demonstrate strong interpersonal skills, a customer focused mindset, technical expertise, and commercial awareness.
* Must possess strong troubleshooting, analytical, and organisational skills, and thrive under pressure in a fast-paced environment.
Required Skills And Experience
* Previous experience working with water treatment technologies, such as membranes, ion exchange, capacitive deionization (CDI), filtration, chemical dosing systems, and UV systems is required.
* Mechanical or Electrical qualifications are desirable but not essential.
* Proven leadership capabilities with strong decision-making skills.
* Excellent verbal and written communication skills, with the ability to engage effectively across teams and with clients.
* Strong analytical and problem-solving abilities, with a practical and solution-focused mindset.
* Ability to work independently and collaboratively within a team environment.
* Proficiency in Microsoft Office applications (Excel, Word, Outlook), SharePoint, and familiarity with CRM or ERP systems such as SAGE is preferred.
* Must have the legal right to work within the EU.
Benefits
* Competitive Salary for the right candidate
* Pension Scheme
* Life Cover
* Annual Bonus
* Opportunity for career progression within a rapidly growing company
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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