Assistant Accommodation Manager Job Description
We are seeking a highly skilled and experienced Assistant Accommodation Manager to join our team. The successful candidate will play a vital role in delivering exceptional guest experiences by ensuring the highest standards of cleanliness, presentation, and team performance across our accommodation department.
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About Us
We are committed to providing our guests with an unparalleled level of service and ensuring that every stay feels personal and memorable.
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Key Responsibilities:
* Ensure all guest rooms, public areas, and corridors are cleaned and maintained to the highest standards of cleanliness, comfort, and presentation.
* Promote a caring, respectful, and inclusive working atmosphere for your team.
* Respond compassionately to guest needs, special requests, and feedback, ensuring every stay feels personal and memorable.
* Oversee VIP services and adding that special touch where needed.
* Ensure timely and proper removal of food and beverage items to maintain a tidy and hygienic environment.
* Uphold and enhance departmental SOPs, ensuring consistent service delivery and cleanliness across all areas.
* Provide structured on-the-job coaching, supporting team inductions and individual development plans.
* Monitor and manage stock levels of linen, amenities, and cleaning supplies, ensuring cost-effectiveness and sustainability.
* Lead deep-cleaning schedules and evaluate their impact on guest satisfaction and team performance.
* Enforce adherence to grooming, uniform, and name badge policies, reflecting pride and professionalism.
* Ensure full compliance with health & safety regulations and hotel policies at all times.
* Prepare and maintain accurate rosters, ensuring fair scheduling and break times are respected.
* Handle lost property responsibly and maintain appropriate documentation and guest communication.
* Take ownership of the daily operations of the Accommodation Department, assigning and supervising tasks with clarity and motivation.
* Communicate proactively with Reception and other departments to support guest requests and smooth operations.
* Represent the department in management meetings, contributing ideas and supporting wider hotel initiatives.
* Collaborate with HR on staffing needs, recruitment, and onboarding, ensuring we hire and nurture people who share our values.
* Lead with visibility, energy, and purpose, motivating your team by example and encouraging a shared sense of pride and achievement.
* Assist in meeting room set-up and service when required.
* Maintain cleanliness and organisation in staff changing rooms, linen rooms, and storage areas.
* Take part in performance appraisals, job chats, and disciplinary procedures where needed.
* Ensure that the team promotes hotel facilities and upsells services where appropriate.
* Ensure the safety of yourself, your team, and guests by promoting a clean and hazard-free environment.
* Attend all scheduled H&S training and ensure your team is compliant.
* Report all incidents or hazards promptly and ensure safe practices are followed across the department.
* Cover varied shifts, including weekends and public holidays.
* Embody the spirit of teamwork and lead by example, showing adaptability in every situation.
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Our Values
We value and believe in the following principles:
* Care: You create a welcoming home-away-from-home. You listen to guests' needs, respond with empathy, and go the extra mile to make every stay feel effortless and special.
* Always Getting Better: You're curious, proactive, and eager to improve, whether that means learning a new system, streamlining check-ins, or finding small touches that make a big difference to our guests' experience.
* Energy & Drive: You bring enthusiasm, patience, and professionalism to every shift. You stay composed under pressure, juggle priorities with grace, and keep both guest satisfaction and operational excellence in focus.
* Doing the Right Thing: You take ownership, act with integrity, and support your team. You deliver on your promises and when things don't go to plan, you take swift action to make them right.
We are looking for a talented and dedicated Assistant Accommodation Manager who embodies these values and is passionate about delivering exceptional guest experiences.