Overview
Data Center Technician role at AWS (Amazon Web Services). This role is a unique opportunity to work in cutting edge data centers, large-scale high-density facilities where you will contribute to Cloud technology in the region. The position is full-time and shift-based, operating on a 24x7 rotation.
Responsibilities
* Work and meet SLA’s against assigned trouble tickets via a directed workflow
* First line touch point for hardware troubleshooting and technical issues
* Perform regular server hardware repairs (drives, motherboards, etc.)
* Carry out routine network, server hardware and OS-related repairs
* Coordinate with cross-functional teams to complete routine work
* Engage with Smart Hands in EU regional POPs
* Adhere to security and safety best practices in the data center
* Participate in data center power & cooling events
* Participate in team meetings for metric analysis and daily/weekly goals achievement
* Identify and help create documentation for use globally
* Identify and help create process improvements relevant to the data center environment
* Perform server upgrades, rebuilds, and scheduled works as required
* Interact with third party vendors & contractors
* Contribute to the development of other team members
Basic Qualifications
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking
Preferred Qualifications
* Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
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Company - Amazon Data Services Ireland Limited
Job ID: A3106003
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