Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent customer service skills, be able to work in a fast-paced environment and provide top-notch support to our customers.
This role requires the ability to troubleshoot complex technical issues, communicate effectively with customers and be proactive in resolving problems.
Key Responsibilities:
* To deliver exceptional customer support via phone, email and other communication channels
* To identify and resolve technical issues efficiently and effectively
* To escalate complex issues to senior technicians as needed
The Ideal Candidate:
* Must have 3+ years of experience in a client-facing customer/technical support role delivering billing solutions
* Demonstrated history of empathetic listening skills, effective communication strategies and conflict resolution techniques when dealing with high-pressure situations/li>