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Recruitment Consultant II @ Harvey Nash | hiring across Product, PMO, Engineering
Our client are currently hiring for a 3rd line infrastructure engineer to work within their IT team where you will be responsible for supporting all aspects of the Internal, and hosted platforms. Previous 3rd Line support experience essential.
responsibilities:
* Provide Level 3 escalation technical server support across multiple sites via telephone & remote support.
* Will be required to partake in various infrastructure projects
* Ability to work on projects and bring them to completion as part of a group or independently
* Strong knowledge of administration, troubleshooting, Implementation & Configuration of
* Windows Servers 2012/2016/2019/2022
* Active Directory - DNS, DHCP, GPO
* VMWare
* Veeam
* Anti-virus
* Web Proxy
* Microsoft Exchange, particularly ActiveSync
* RDS services
* SFTP Services
* Certificate Services
* TCP/IP, DNS, routing, NAT, firewalls, VPNs, LAN/WAN Technologies
* Experience/Knowledge of AWS services (Off-site backup & Site Recovery)
* Patch Management
* Vulnerability Management
* Supporting Finance / ISO27001 / Sarbanes-Oxley / NIST and Client audits.
* Ensuring adherence to, and effective management of ITIL processes such as incident, change and problem management as this relates to the function.
Requirements:
* Degree level qualification in computer science or technical discipline
* Industry qualifications such as MCP/MCSE/VMWare
* Minimum 4 years relevant experience.
* Strong proactive customer service and interpersonal skills.
* Good troubleshooting and analytical skills.
* A proven history of providing excellent customer support in a fast-paced environment
* Previous technical support experience in corporate environment.
* Maintenance of Configuration Management documentation with an emphasis on strong Change Control processes.
* Flexible and willing to work outside normal business hours if necessary.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Engineering
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