An exciting opportunity has arisen for an experienced and commercially driven General Manager to establish and lead a dedicated Maintenance & Aftersales division.This role combines strategic leadership with hands‑on operational involvement, offering the chance to build a new function within an established and growing business. You will take ownership of revenue generation, customer success, and service delivery, ensuring a market‑leading aftersales experience.DublinYearly BonusEnhanced Pension SchemeOpportunity to Lead a New DivisionKey ResponsibilitiesTake full ownership of P&L and revenue targets for the maintenance and aftersales divisionDevelop and execute a strategic growth plan across Ireland, UK, Spain, and new marketsEstablish, scale, and lead the SCS Support / maintenance departmentBuild, manage, and mentor a high-performing customer support teamImplement processes, KPIs, and service standards to ensure consistent, high-quality deliveryAct as a senior point of contact for key clients, fostering long‑term relationshipsDrive renewals, service contracts, and recurring revenue streamsCollaborate closely with internal teams including engineering, projects, telemetry, and salesMonitor and report on performance metrics, driving continuous improvementStay current with emerging technologies within BEMS and EPMS environmentsSkills & ExperienceUnderstanding of building services, ideally within BEMS / EPMS environmentsFamiliarity with systems such as Tridium, Trend, Allen Bradley, Siemens, Cylon, and Automated LogicProven leadership experience with the ability to build and scale teamsStrong commercial awareness with experience owning revenue targets or business unitsCustomer-focused mindset with a passion for delivering exceptional serviceExcellent communication, presentation, and stakeholder management skillsExperience within service operations, aftersales, or technical support environments is advantageous
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