Please note - this role necessitates working in our offices in Thurles, Co Tipperary. Please only apply if you can comfortable commute to this area. Applicants are responsible for ensuring that any required work visas / permits are fully in place at time of applying.
Role Summary:
This is a role which combines both customer support and sales support on our range of veterinary products and services. Customer support involves fielding and managing customer queries, processing orders and escalating product issues as required. In the sales support role you will assist in the promotion of key product ranges through direct contact with key accounts and assist in managing the promotion and sale of consumables and orthopaedic equipment range of products.
Key Functions:
Customer Service
* Process orders received through various channels – online, phone or via e-mail
* Provide support for the Field Sales team where required
* Deal efficiently with and resolve customer complaints and queries
* Developing and maintaining knowledge of our products to a sufficient level of detail so that you can answer customer questions
* Be proficient with the Vetportal module of our Herbst system
* Be proficient in the use of relevant modules and functionality within Herbst to be able to execute the function of the role
* Trace and track deliveries on case by case basis
* Field and dispatch phone calls to relevant departments of the business
Sales Support
Play a leading role in the promotion and management of our veterinary consumables and orthopaedic equipment range. This includes:
* Introducing the range to key customers and carrying out on site customer training
* Supporting customers with product related queries
* Working with our procurement team to keep stock levels at the correct level to ensure continuity of supply
* Monitor market and competitor trends re promotions, pricing etc
General
* Maintaining a positive, empathetic and professional attitude toward customers at all times
* Communicating and coordinating with colleagues as necessary
* Due to the changing nature of the business requirements, this role or days completing this role may vary from time to time. Should this occur, your Manager will discuss any changes
* Any other reasonable request from your manager
Person Specification:
* RVN or background in Veterinary Nursing preferred but not essential.
* Previous experience working in a support role within a distribution business and/or experience of working in the veterinary/agricultural sector.
* Good communication and interpersonal skills
* Flexible and adaptable approach to work
* Effective administration and organisation skills
* Good computing skills, including some experience of using ERP (Herbst) systems, Excel and databases
* Good organisation skills
* Good decision-making skills
* Energetic, motivated, with an enquiring mind and passion for excellence and customer service
* Strong team player
Competencies Required for this Role:
The post holder will demonstrate competence in the following areas:
Managing Relationships
1. Is committed to building and maintaining effective relationships with internal and external stakeholders
2. Understands client needs and delivers timely response to ensure their needs are met
Anticipating & Adapting to Change
1. Has a positive attitude to change and willingly identifies and embraces new plans for the business
Imagination, Innovation & Creativity
1. Embraces innovation and creativity within the Company
2. Displays fresh and forward-thinking approach
Communications Skills
1. Demonstrates ability to communicate verbal information clearly and concisely and actively participates in relevant meetings
Learning and Development
1. Is open to giving and receiving constructive feedback from colleagues and others as appropriate
2. Demonstrates a commitment to develop oneself in line with business needs
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* On-site parking
* Sick pay
Ability to commute/relocate:
* Thurles, County Tipperary: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you a RVN or do you have a background in veterinary sector?
* Do you have previous experience of working in a distribution business?
Education:
* Bachelor's (preferred)
Experience:
* support role withing Customer Service/Veterinary industry: 1 year (required)
* ERP systems: 1 year (preferred)
* Microsoft Excel: 1 year (required)
* Database administration: 1 year (required)
Language:
* English fluently (required)
Work authorisation:
* Ireland (required)
Work Location: In person