Customer Service Representative
About the Role
We're looking for a talented individual to join our team as a customer service representative.
Key Responsibilities:
* Provide exceptional customer support through live chat, email, and phone
* Assist customers with website setup, content creation, and design options
* Meet performance targets in quality, productivity, and customer satisfaction
* Stay up-to-date on new product features and improvements related to Squarespace
* Identify and escalate critical customer issues
To succeed in this role, you'll need excellent communication skills, fluency in Italian and English, and a passion for delivering outstanding customer experiences.