Responsibilities
Lead delivery of Fold’s Repairs and Asset Management services providing exceptional customer service.
Manage and lead the property and asset management team.
Oversee and implement Fold’s Asset Management Strategy.
Appoint and oversee contractors in the provision of Fold’s responsive repairs service, cyclical and planned maintenance programmes.
Provide property technical advice across the organisation.
As a member of Fold’s middle management ‘Operations Team’, be a collaborative leader across the organisation.
Key Responsibilities
Operations – Asset Management & Response Maintenance
Deliver a high-quality responsive repairs service.
Develop and lead on performance and monitoring systems & processes in relation to all Repairs, Maintenance, and cyclical Service KPIs providing regular analyses and reports on all aspects of R&M service delivery.
Lead & oversee operational & commercial performance of all asset management activities, working collaboratively with contractors, management companies and tenants to deliver an effective, efficient and high-quality asset management service & continuous service improvement.
Lead Asset Management procurement activities including identification of requirement, specifications, tendering, procuring, and managing contracts to deliver our responsive repairs service and maximise investment for planned and cyclical works.
Lead role in the development of Fold’s environmental and sustainability agenda.
Ensure Stock data and knowledge is accurate and up to date enabling effective investment decisions including delivery of an on-going programme of stock condition surveys and development of internal property information processes.
Identification and Implementation of specific projects involving assets, working with external consultants and partners, and liaising with all relevant stakeholders.
Provide advice and technical assistance to all Fold Officers and residents as required.
To support and respond to audit requirements both internal and external.
Financing the Service
Oversee budgetary management and the production of contract accounts and financial reports across all Repairs and Maintenance budgets.
Exercise budgetary and effective financial management controls for all asset management services.
Develop and manage relevant budget for repairs, maintenance, and improvement works.
Produce detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.
Leverage additional resources and partnerships to reduce investment costs, including meeting sustainability/greening agendas.
Customer Service & Tenant Engagement
Model and promote the highest standards of customer service, committing to excellence and continual improvement.
Support and facilitate Fold’s tenant engagement strategy leading on projects relevant to the repairs and asset management service.
Health & Safety
Ensure a strong culture of health, safety and well-being across the service to protect team members, contractors, suppliers and tenants through the delivery of all asset management services.
Ensuring that the organisations portfolio meets, and continues to meet, regulatory legislative standards.
Ensure compliance with all relevant legislation and health and safety requirements regarding asset management and repair programmes.
Participate in the development of risk assessments for landlord and asset management services.
New Development
Providing technical due diligence and life cycle cost assessment of new business opportunities.
Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
Collaborative working to oversee effective property handovers to housing and management of the defect liability period.
Systems and Reporting
Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
Support the identification, development, and implementation of systems for recording and reporting of property services functions including the implementation of new IT software and other innovations.
Provide metrics and reports to the Board, Executive and Operations Teams, the wider business and externally as appropriate. The presentation of metrics and information must support the use of data to enable increased understanding and effective decision making.
Leadership / People Management
Collaborate with colleagues across the business and different teams, always applying a “one team approach” to leadership, operations and achieving Fold’s goals and ambitions.
Promote a culture that delivers excellence and meets Fold’s vision and mission in line with our values.
Be at the forefront of colleague engagement activities at both organisation and team level.
Support, educate and develop direct reports and your direct team to ensure that they have the rights skills and tools to deliver excellent services and are given opportunities to develop and excel at Fold.
Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
Collaborate with our People and Culture team to ensure the best candidates are recruited to the team, develop a thorough induction plan and actively manage the probation process.
Work with People and Culture to ensure Fold remains competitive for the roles within your remit.
This job description is not exhaustive and may be amended to facilitate changes or improvements in Fold Housing’s activities following consultation with the Job Holder.
Person Specification
ESSENTIAL CRITERIA Essential Desirable
Specialist role related knowledge, specifically building surveying, contract management and building pathology √
Evidence of successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts. √
Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting √
Communication skills – verbal and written, report writing, presentation √
IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages. √
Experience of developing productive relationships with internal and external stakeholders √
Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals. √
Experience of leading and managing a team successfully. √
Track record of developing and implementing policies and procedures √
Qualifications (Demonstrate on Application Form)
Third level qualification (minimum level 6) in Building Surveying, Construction Management, Engineering, or a relevant technical/building discipline. √
Evidence of willingness to undertake professional development √
Full valid driver’s license and access to a car/able to fulfill any mobility requirements of the post. √
Membership of relevant professional body √
Skills and Abilities
Flexible and effective work style √
Ability to work with people showing empathy and discretion √
Excellent communication skills at all levels – verbal and written. √
Highly developed presentation skills to different audiences √
Evidence of both an analytical approach to the use of metrics and also results focus √
Evidence of ability to work as part of a team and on own initiative. √
Evidence of a problem-solving approach to people management issues. √
Evidence of an attention to detail, which persists under pressure. √
Evidence of ability to work with minimum supervision. √
Applicants will be required to provide confirmation of relevant qualifications.
Location: Block A, The Crescent Building, Northwood Business Campus, Santry, Dublin (with frequent travel to Fold sites)
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