Hotel Receptionist Role
A dynamic and charismatic receptionist is required to deliver exceptional customer service and manage the front desk operations in a prestigious hotel located in West Cork.
Key Responsibilities:
* Provide a warm and welcoming experience for guests, ensuring a seamless check-in and check-out process.
* Efficiently handle reservations, room allocations, and guest inquiries, utilizing advanced organizational skills.
* Offer valuable information on hotel services, facilities, and local attractions, promoting a positive guest experience.
* Handle phone and email inquiries with courtesy and efficiency.
* Collaborate closely with other departments to ensure a high level of guest satisfaction.
* Process payments accurately and maintain precise financial records.
* Assist with administrative tasks to support smooth front desk operations.
Essential Qualifications:
* Previous experience in a reception or front office role, preferably within the hospitality industry.
* Exceptional communication and interpersonal skills.
* Strong organizational abilities with attention to detail.
* Ability to multitask in a fast-paced environment.
* Proficiency in using booking systems and MS Office applications.
* Professional appearance and a customer-focused attitude.