Role PurposeThe IT Support Technician provides high‑quality technical support to all staff, ensuring the smooth operation of the firm's IT systems and excellent, timely service delivery. The role involves daily support tasks, onboarding/offboarding, device management, and participation in ongoing IT projects.Key ResponsibilitiesUser Support & Service DeliveryProvide first‑line and second‑line support for all IT incidents and requests.Troubleshoot Windows 11, Office 365, Teams, laptops, mobile devices, printers, conference room tech and legal‑specific applications.Ensure tickets are logged, prioritised and resolved within appropriate timeframes.Deliver professional, clear, and courteous support to all users, including fee‑earners with time‑critical needs.Systems, Devices & ApplicationsDeploy, configure and maintain laptops, mobile phones and peripherals.Support network access (Wi‑Fi, VPN, LAN) and basic troubleshooting for connectivity issues.Assist with user account creation, permission changes, mailbox setups and group membership.Maintain inventory conducive to a tidy office environment.Security & ComplianceEnsure endpoint security through antivirus, staff training, disk encryption and MFA policies.Support compliance with cybersecurity policies and training, including phishing simulations, device management, and monitoring suspicious activity.Assist with secure onboarding/offboarding processes, including access removal and data handling.Projects & Continuous ImprovementAssist with IT projects such as software upgrades, Intune rollouts, cloud migrations, application deployments and infrastructure improvements.Help produce and maintain IT documentation, SOPs and user guides.Suggest improvements to enhance user experience and streamline IT operations.Skills & Experience Required1–3 years' experience in an IT support or service desk role.Strong troubleshooting ability across Microsoft 365, Windows and basic networking.Experience with Intune/MDM, mobile device support and Azure AD/Entra ID is an advantage.Familiarity with security concepts such as MFA, device encryption, endpoint protection and phishing awareness.Excellent communication skills and a service‑focused, professional manner.Desirable Qualifications & ExperienceExperience working in a legal or professional services environment (desirable).Exposure to case management systems.Exposure to Document management systems.Understanding of confidentiality, client data handling and time‑sensitive support for fee‑earners.Personal AttributesReliable, proactive and able to work independently as well as part of a small IT team.Strong critical thinking skills to logically analyse issues, identify root causes, and propose effective solutions conducive to overall operational efficiency.Attention to detail and ability to prioritise in a fast‑paced environment.Calm under pressure and adaptable to changing priorities.Good interpersonal skills with a collaborative mindset, and willingness to develop new skills.If you are interested in finding out more about us we would like to receive your application. Please send CV with a short cover note in confidence to HR Director