Job Description
Customer Service Analyst - North Dublin
Ref No: AM18575
County Dublin, Republic of Ireland
Competitive salary
Customer Service Analyst - North Dublin.
Our client is seeking an experienced Customer Service Analyst to join a growing team based in the North Dublin HQ. This will be a key front-office commercial role in the in company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career.
The Role:
• To host customer conference calls, emails, and meetings both off-site and on-site
• To manage the customer order books both in terms of the customer portal and the ERP system
• To manage the information flow between the customer and the internal department through appropriate/relevant media formats
• To process identified reports including on-time delivery, forecasting and sales v forecast
• To report and monitor on key performance indicators for the Customer Service Department
• To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
• To participate in the ECN process including liaising with customers on ECN's
• To help manage the "Hub" system for customers including the processing of paperwork, stocking, replenishment and distribution
• Identify improvement areas with the Customer Service function and work to implement same
• Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
Applicant Requirements:
• Ideally a 3rd level degree in business or data-related or similar discipline
• Minimum 2 years' experience in similar role required
• Ability to multi-task and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• High proficiency in Microsoft office (particularly Excel)
• Good attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as customer-specific portals & ERP systems