Who you are
* You have a minimum of 3 years of risk and control experience, across operational and conduct risk, pertaining to customer support operations in a regulated environment
* You have experience with risk governance meetings / committees, and collating data and writing supporting commentary
* You have a demonstrable ability to lead risk assessments for product change, with a data-led approach to risk identification, assessment and treatment
* You have an understanding of the Consumer Protection Code and experience applying these regulations and principles to day-to-day work
* You have experience with control testing, and issue and action management
* You're excited about helping Monzo scale in a compliant, thoughtful and controlled way
* You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing
* You are able to meet people where they are at, and be the a bridge between internal teams and represent Monzo before auditors and regulators
* You are a self-starter, and able to work independently and make prioritisation decisions
What the job involves
* As a Risk & Control Manager, you will use your passion for risk and control to support our Operations and Products teams as they build and deliver at pace
* Monzo is a fast-paced and ever changing environment, flexibility, and openness to pivot and focus on different operations domains as needed is a must
* Lead change risk assessments - both general risk and control self-assessments associated with operations, product process and/or tooling changes
* Support the first line in developing and improving controls that protect our customer and business needs now and in the future
* Ensure governance-related requirements are met - including documentation and approvals
* Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc.) for our operations product domain
* Manage regulatory and audit deadlines and submissions
* Help innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo
* Help embed robust regulatory, conduct, and operational risk practices and culture
* Foster positive and collaborative relationships across the three lines of defence
The application process
* The application journey has 3 key steps
* 30 min call with the Recruiter
* 30 min call with the Hiring Manager
* 2 hours of technical and behavioural interviews
* 30 min final call with our COO, EU
* This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible
Benefits
* Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
* Flexible working hours
* Work From Home Opportunities + we'll pay for any equipment you need to do your job
* 24 days holiday a year, plus bank holidays
* Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
* Employee Assistance Programme
* Learning budget of £1,000 a year
* Aviva Pension Scheme + 4% Employer Contribution
* Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
* 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
* 3 months of secondary caregiver leave at 100% pay
* Unum Life Insurance
* Access to fertility and family-forming health benefits via Fertifa
* Abellio Season Travel Tickets + Cycle-to-Work Scheme