Technical Support Engineer Level 2Location : Midlands near Nass, Kildare, Tullamore, Portarlington, Mullingar, Newbridge, Edenderry, Enfield.You will need a car to drive to the client site.We're working with a well-established Microsoft Partner Managed Service Provider (MSP) who are looking to hire a Senior Technical Support Engineer Level 2 to join their technical support team.This role is hands-on and customer-facing, supporting a portfolio of SME clients across Microsoft cloud and on-prem environments. You'll deal with escalated issues from Level 1, take ownership of complex tickets, and work closely with senior engineers and management on improvements to systems and processes.This is a true MSP role — fast-paced, varied, and ideal for an engineer who enjoys solving problems across multiple client environments rather than supporting a single internal network.Responsibilities:Act as a Level 2 escalation point for technical issues across multiple client environmentsTroubleshoot and resolve complex issues across Microsoft 365, Azure, Active Directory, and Windows ServerAdminister and support Microsoft 365 tenants (Exchange Online, SharePoint, OneDrive, Teams)Manage Active Directory, Group Policy, DNS, DHCP, and core Windows servicesDeploy and manage devices using Intune / Endpoint ManagerSupport and troubleshoot Windows 11 desktop and laptop environmentsAssist with Azure (Azure AD / Entra ID, virtual machines, backups, basic networking)Support and troubleshoot firewalls, VPNs, and network connectivity issuesWork with ticketing systems, ensuring accurate documentation and SLA adherenceIdentify recurring issues and contribute to process and documentation improvementsOccasionally assist with project work (migrations, upgrades, onboarding new clients)Required Experience & Skills:Proven experience working in an MSP environment (this is essential)Strong hands-on experience as a Level 2 Technical Support EngineerSolid experience with:Microsoft 365 AdministrationActive Directory & Group PolicyIntune / Endpoint ManagerWindows 11Windows ServerAzure administrationFirewalls, VPNs, and networking fundamentalsStrong troubleshooting skills and ability to work independentlyComfortable dealing directly with end-users and client stakeholdersExcellent written and verbal communication skillsYou must have your own car to reach the client siteWhy apply:Join a stable, reputable IT departmentWork in a varied technical environment — no two days are the sameClear progression opportunities into Level 3 / senior engineeringSupportive team culture with real technical depthHybrid working options (depending on experience)You must be legal to work in Ireland now, you must be located in the general Midlands region or in or aroundMidlands near Nass, Kildare, Tullamore, Portarlington, Mullingar, Newbridge, Edenderry, Enfield with your own car to drive to the client location.If you have the IT Technical Support Engineer experience, then send your CV to Stack and Co today.