As an Applications Support Engineer, you will be responsible for supporting our customer base by delivering upgrades, improvements, and other services related to their DeltaV DCS/SIS, ensuring the operational and maintenance needs of our customers are met or exceeded. We look forward to seeing your application!
In this Role, Your Responsibilities Will Be:
1. Product Knowledge - Have an excellent understanding of DeltaV DCS, including configuration/graphics, setup, the Windows platform, and associated PlantWeb technologies such as Backup and Recovery, Automated Patch Management, etc.
2. Project Execution - Manage and deliver solutions for customers, including requirements gathering, quotations, engineering, commissioning, and ongoing site support.
3. Customer Support - Assist customers in resolving Emerson product service and application issues, coordinating support from the Emerson Global Support Centre when necessary.
4. Sales Support - Demonstrate Emerson products to potential customers and provide guidance on product application and after-sales service.
5. Proactive Opportunities - Identify service/product opportunities and assist in their pursuit.
6. Support Literature - Assist in preparing support documentation for sales opportunities.
7. Field Service - Support LTSA contract activities such as maintenance, DVSAS, health checks, etc.
Who You Are:
You are passionate about making an impact, act with integrity, and continuously seek to achieve new goals. You are not afraid to question the status quo and propose creative solutions. Willingness to learn and adapt is essential.
For This Role, You Will Need:
1. NC/Degree in Engineering or equivalent preferred.
2. Knowledge of DeltaV products or equivalents in another DCS.
3. Experience with DeltaV configuration and graphic modifications.
4. Experience with protocol interfaces such as OPC, Modbus, Profibus.
5. Proven experience with DeltaV upgrades.
6. Experience working on-site.
7. Ability to travel within Europe for Factory Acceptance Tests.
8. Valid driving license for customer site visits.
Preferred Qualifications:
1. Self-motivated, proactive, and able to manage your own time.
2. Knowledge of Windows OS, networking, with virtualization as an advantage.
3. Experience in authoring and reviewing project documentation.
4. Excellent communication skills, comfortable interacting with customers.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing.
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