Job Description:
At Guidant Global, we are committed to providing a world-class experience for our people. To achieve this, we need an experienced Delivery Manager who will oversee the delivery of IT production systems and services.
The ideal candidate will be responsible for ensuring that our infrastructure service management lifecycle runs smoothly, from initial planning to post-implementation support. This includes coordinating with various teams and vendors to provide a seamless customer experience.
We are looking for someone who is able to build strong relationships with our customers, understand their needs, and tailor our space requirements to meet their business needs. The successful candidate will be a key player in shaping our office environment and providing a great customer experience within our spaces.
Key Responsibilities:
* Provide end-to-end support to ensure our people's space requirements are tailored to meet the business need.
* Build customer relationships and facilitate their space requirements.
* Process all communications, queries, and requests received through various tools in a timely and efficient manner.
* C coordinate with various in-house teams and vendors to offer a seamless customer experience.
* Educate and support the business to inform them of any new Return to Office processes.
* Display high levels of flexibility for any changes to restrictions and processes.
* Compile and interpret operational reporting.
* Execute and participate in new service streams to meet evolving business need.
Requirements:
* Facility Management expertise.
* Customer Service skills.
* Service Desk Administration experience.