Senior Associate, Corporate Trust, Client Service
We’re seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Dublin.
In this role, you’ll make an impact in the following ways:
* Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.
* Transaction Management: Cash & Trade (Loans, Bonds, etc.) Management Oversight – engage with clients to ensure timely execution, Report Review, and preparation on Portfolio’s Performance; Monitoring of Service Level.
* Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY; manage a portfolio of loans in which BNY acts as facility agent and/or security trustee; address and resolve problems with strong decision‑making and organizational skills.
* Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on the status of work being completed by supporting teams.
* Lead and participate in internal activities and initiatives designed to improve the client experience; help develop process improvements.
* Prepare and distribute notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets.
* Calculate interest rates for each accrual period and distribute rate set notices.
* Track and pay multiple lenders in a single interest period, removing Lender of Record claims.
* Bill and collect principal, interest, and fee payments from Client; distribute all funds collected to the syndicate lenders.
* Collect financial statements and compliance requirements from Client as required by the Credit Facility; forward such information to each syndicate lender in accordance with the Credit Facility.
* Process lender assignments and maintain the official lender register.
* Maintain full capability to support official Alternative Reference Rates in accordance with published conventions.
* Key role in training supporting team on Client and deal‑specific requirements.
* Develop strong working relationships with Front Office Relationship Managers.
* Identify and resolve issues while serving as a high‑level escalation point for complex situations and ensuring successful resolution.
* Resolve complex or non‑routine client issues or inquiries as needed.
* Central point of contact for business development and assume client onboarding and/or risk management responsibilities.
To be successful in this role, we’re seeking the following:
* Experience in Corporate Trust or related financial markets/securities industry, specifically in the role of facility/security agent.
* Strong Client Management Experience and ability to review deal governing documents.
* Experience in Loans (syndicated, bi‑lateral, real estate) is very desirable.
* Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
* Proactive monitoring and management of activities performed within our business partners outside of Ireland.
* Effective interpersonal, oral and written communication skills.
* Excellent analytical, organisational, and time‑management skills with the ability to meet tight deadlines.
* Problem‑solving skills, judgment, and experience to analyze information.
* Proficiency in using Microsoft Excel.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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