The role of an ICT Support Engineer is to provide efficient day-to-day support, meet deadlines, and maintain high service levels.
Responsibilities include:
* Administrative tasks: ensuring smooth operation, meeting targets, and maintaining standards.
* Documentation: preparing and issuing documents to a high standard.
* Confidentiality: maintaining the confidentiality of documents and records.
* Technology optimization: maximizing technology use to ensure quality work.
Key skills required for this position include problem-solving, communication, and interpersonal skills.
As an ICT Support Engineer, you will be expected to promote a customer-focused environment, monitor team efficiency, and act on customer feedback.
You will also be responsible for delivering front-line user and hardware support, setting up user accounts, configuring devices, and providing helpdesk support.