Overview
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Job Title: Customer Service Representative - HR Support
Location: Dún Laoghaire (Hybrid - 2 days in office per week)
Contract Duration: 29th September to 5th December
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Department: Human Resources
Job Purpose:
To deliver excellent customer service support to the HR department, handling employee queries efficiently and professionally in a fast-paced environment, with a mix of remote and on-site work.
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Responsibilities
* Handle incoming calls and respond to employee queries with professionalism and empathy.
* Log and track all queries and resolutions in the HR ticketing system.
* Escalate complex issues to relevant HR team members.
* Support HR processes including onboarding, offboarding, and documentation.
* Maintain confidentiality and adhere to data protection standards.
* Assist with general HR administrative tasks as needed.
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Qualifications / Skills
* Very strong phone communication skills - clear, confident, and friendly.
* Ability to work in a fast-paced environment - quick thinking and adaptable.
* Strong attention to detail and organisational skills.
* Proficiency in Microsoft Office and HR systems (e.g., Workday, SAP).
* Ability to handle sensitive information with discretion.
* Team player with a proactive attitude.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
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