Social network you want to login/join with:
Channel Account Manager – Owner Operator/Convenience Channel – Homecare, Dublin
Client:
Unilever
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ddf6c7eb1f8f
Job Views:
10
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
Job Title: Customer Account Manager
Location: Citywest, Dublin
We are looking for a passionate and high-performing Customer Account Manager to develop and accelerate Unilever’s business in designated customer(s) and Business Unit. Unilever’s Business Units are Beauty & Personal Care, Home Care, Nutrition, and Ice Cream.
JOB PURPOSE
The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth, Market Share, and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, and internal category & brand contacts.
Key focus areas for this role are:
* Serve your customer: You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.
* Shopper first: You will grow categories through insight and exceed shopper expectations.
* Drive digital: You will be able to talk Digital with confidence.
* Better deal: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the JBP forward.
* Build the base: Through category-based selling improve space, distribution, range & POS for your business.
RESPONSIBILITIES
* Build strong and sustainable customer relationships.
* Negotiate effectively with your customer, to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
* Manage the relationship aspects of key customer ‘events’, launching of new products, cost price changes, breaches of trade terms.
* Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.
* Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer).
* Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
* Work closely with Trading Executives to ensure administrative aspects of promotions are completed.
* Manage the launch of new products with customers, selling in the new product, providing samples etc.
* Ensure effective in-store activation of key events (promotions, range reviews), providing clear briefings to the Retail Execution Team.
Accountabilities
* Manage the customer P&L for relevant categories and the overall level of customer investment.
* Manage in-month performance vs forecast, working closely with CBMs and Customer Operations.
* Manage accruals and pricing accurately and efficiently.
* Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation.
* P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
* S&OP Forecasting.
* Provision of clear up-to-date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in-store tracking, price claim management etc).
* Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts.
ALL ABOUT YOU
* Previous experience of performing a CAM role – minimum 2 years.
* Prior commercial experience and exposure to P&L.
* Proven history of working within a team environment.
* Shopper Marketing or Category Management experience is preferable.
* Data and digitally curious.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, a discounted staff shop, and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes, and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce.
#J-18808-Ljbffr