Join a Galway Medical Device company as their on‑site IT Support Engineer working with their global IT team to support Galway‑based site and employees.
Job Responsibilities
* First‑level helpdesk support for end users including laptops, desktops, servers, and other IT equipment.
* Local maintenance support to the server room, WAN, LAN, PABX, servers, cabling systems, and other IT infrastructure.
* Technical support to office facility systems if necessary.
* Implement or support the implementation of global IT infrastructure projects.
* Local IT vendor and corresponding contract management.
* Provide IT and security trainings to end users locally.
* Work as local information security champion to guarantee all corporate information security policies be implemented strictly, and all security reviews be finished on time.
* IT device and/or license purchasing and inventory management.
* Provide remote support to other European offices or remote‑working staff when necessary.
* Support the European IT leader for the budget planning.
* Report unsolved technical issue to IT team or IT service providers and trace it until final solution provided.
* Other technical support jobs assigned.
Qualifications
* 5 years or more experience in IT infrastructure.
* Has bachelor or higher degree major in computer science or information engineering is preferred.
* Proficient in Microsoft systems.
* Strong experience in IT network (LAN, WAN, cabling, routing and switching, Cisco products).
* In‑depth understanding of information security.
* Good project management skill.
* Experienced in vendor management.
* Mastered in AWS/Alibaba/Azure cloud is preferred.
* Be good at VMware is preferred.
* Experience in PABX maintenance is preferred.
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