Program Manager - Key Role in Retail Transformation
Job Description:
A highly skilled Program Manager is required to lead all retail projects from initiation to successful delivery, ensuring the transformation vision is converted into tangible work packages that deliver value to the organisation.
The ideal candidate will have a degree in Commerce, IT or a related field and a PMP or Prince2 certification. With over 10 years of experience delivering complex commercial and technology projects in a large-scale environment around Retail / consumer goods / Supply chain & distribution, this professional will possess substantial commercial acumen with good vendor and system integrator management experience.
This role requires someone who can work at a strategy level, collaborating with senior executives as required to develop a backlog of projects and initiatives. The individual should have broad exposure to change management and business readiness techniques, as well as working knowledge of enterprise platforms.
Key Responsibilities:
* Lead all retail projects from initiation to successful delivery.
* Ensure the transformation vision is converted to tangible work packages that deliver value to the organisation.
* Work with the leadership team to identify opportunities and build out a pipeline of initiatives to deliver within the retail transformation.
* Develop and maintain detailed project plans, forecasts, manage project deliverables and scope, resolve cross-functional issues and change control.
* Coordinate the resource team in line with the plan.
* Work with business stakeholders to identify additional innovative opportunities to transform the operation, elicit high-level strategic plans, build a pipeline, secure funding and deliver identified strategic initiatives.
* Understand and deliver on the customer's needs, collaborate with business stakeholders to ensure requirements are documented and agreed.
* Work with 3rd party vendors to deliver technical solutions, including RFPs, solution architecture, build, test and implementation.
* Develop quality assurance plans to ensure what was requested has been delivered successfully.
* Manage any migration from a business readiness perspective, ensure solutions are migrated accordingly, users are trained as appropriate, operational support plans are in place and the business is ready to launch.
* Effectively control risks and issues, manage dependencies within your workstream and as part of the wider transformation program as required, escalation of issues to senior stakeholders as appropriate.
* Monitor project progress and performance, budget tracking, governance and reporting at a project level.
Requirements:
* Degree in Commerce, IT or a related field and a PMP or Prince2 certification.
* 10+ years delivering complex commercial and technology projects in a large-scale environment around Retail / consumer goods / Supply chain & distribution.
* Substantial commercial acumen with good vendor and system integrator management experience.
* Experience at a strategy level, must be able to work with senior executives as required to develop a backlog of projects and initiatives.
* Broad exposure to change management and business readiness techniques.
* Working knowledge of enterprise platforms, as comfortable delivering a bespoke digital technology and integration, as they are working with an SI to implement an off-the-shelf platform.
* Experience in some or all of: Mergers & Acquisitions, business restructuring, eCommerce, Enterprise Resource Planning, Customer Relationship Management systems, EPOS, mobile apps, software development.