OverviewWELCOME TO MARS CAPITAL Mars Capital Finance Ireland DAC ("Mars Capital") is part of Arrow Global Group Limited, one of Europe’s leading integrated asset managers with €112bn Assets Under Management ("AUM") and 4,400 employees across five jurisdictions.Company DescriptionMars Capital Finance Ireland DAC ("Mars Capital") is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management ("AUM") and 4,400 employees across five jurisdictions. Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the Central Bank of Ireland and located in Dublin 2. Mars Capital services loans secured against properties and has €8bn AUM, with growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing. We value our client relationships and deploy dedicated Dublin-based project and asset management teams to provide a competitive advantage. Placing the customer first in a simple and efficient manner in line with our regulatory obligations is our number one priority. Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.Our Culture and Way of WorkingWe’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and learn from them. We celebrate success and reward those who help us achieve exceptional long-term results. We’re inclusive and encourage colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open to new ways of working and have a diverse community that collaborates to build a unified and dynamic organisation. We believe that a supported flexible working approach helps retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.Our ValuesOur stakeholders expect us to act in an ethical and responsible way, which is central to how we conduct our business. Our values are: we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these during the interview process. Our STAR Awards recognise colleagues who go above and beyond to help the business succeed or who demonstrate brave and creative approaches. The Recognition Scheme reinforces our culture through colleague participation and input. ESG CommitmentWe’re committed to investing responsibly and supporting local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for nominated charities. Internally we have four colleague-led engagement groups that run events and initiatives to promote our culture and values.Job DescriptionJob Specification: Senior Support AnalystRole OverviewWe are seeking an experienced Senior IT Support Engineer with a background in IT support. The successful candidate will provide first line support and act as an escalation point within the Service Desk team, providing advanced technical support, mentoring junior colleagues, and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365, Azure AD, Intune, virtualization, and SharePoint Administration, along with strong problem-solving and communication skills.Note: This is primarily a user-facing support role with some ad-hoc project involvement.ResponsibilitiesProvide advanced support for users across desktop, application, and mobile platforms.Server maintenance, build and repair of Windows/Intel (Wintel) servers.Resolve first-line issues when needed and act as escalation point for junior team members on complex incidents and service requests, ensuring timely resolution.Manage and troubleshoot Azure AD user and device issues, including conditional access and identity management.Configure, deploy, and maintain Intune policies, profiles, and compliance settings across corporate devices.Network patching and installation of networking equipment.Support and optimize device management (Windows, iOS, Android) through Intune and Endpoint Manager.Maintain and improve endpoint security baselines and compliance standards.Document processes, knowledge base articles, and contribute to Service Desk continuous improvement.Mentor and support junior team members, promoting knowledge sharing, feedback and documentation.Collaborate with infrastructure, networking, and security teams to ensure seamless IT operations and risk mitigation.
Key CharacteristicsProactive: Anticipates issues, recommends improvements, and identifies recurring problems.Ownership mindset: Takes accountability from initial ticket to resolution.Strong communicator: Able to explain technical solutions clearly to non-technical colleagues.Collaborative: Works well with cross-functional teams and supports junior colleagues.Customer-focused: Delivers a high standard of service with empathy and patience.Organized and detail-oriented: Manages workload effectively in a fast-paced environment.Continuous learner: Keeps up to date with modern workplace and cloud technologies.
Essential Skills5–10 years in IT Service Desk/Desktop Support roles, with exposure to 2nd/3rd line responsibilities.Strong expertise with Windows 10/11 VDI & FAT device management and troubleshooting.Hands-on experience with Microsoft Intune (Endpoint Manager) for:Policy configuration (compliance, configuration, device restrictions, etc.)Application deployment (Win32, LOB, Microsoft Store apps)Device Enrolment (Autopilot, BYOD, corporate devices)Advanced knowledge of Azure Active Directory, including:Conditional AccessRole-based access control (RBAC)Hybrid identity (Azure AD Connect)SSPRProficiency with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).Familiarity with endpoint security (BitLocker, Defender for Endpoint, MFA).Good working knowledge of Network Fundamentals (VPN, DNS, DHCP, TCP/IP) for troubleshooting.Experience with Remote Support Tools (e.g., TeamViewer, RDP, etc).Experience with Ticketing Systems, SLA adherence and Priority Management (e.g., Fresh Service, ServiceNow).Scripting knowledge (PowerShell) for automation and troubleshooting (advantageous).ITIL Foundation certification or strong understanding of ITIL best practices preferred.
Additional Experience (Desirable)Experience with AWS VPN Client and Infrastructure.Thin Client & Virtualized environments AWS/Azure/IGELAsset ManagementWorkflow Management within a ticketing system, preferably Fresh Service.Internet scanning tools and policy management such as Zscaler or equivalent.Email filtering tools and policy management such as Mimecast or equivalent.Patching identification tools such as Qualys and remediations such as Intune script and/or NinjaOne.Network review and troubleshooting with tools such as Meraki.
QualificationsPreferred but not mandatory:Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Endpoint Administrator / Security Administrator AssociateMicrosoft Certified: Azure Fundamentals / Administrator AssociateITIL Foundation V3/V4Additional InformationD&I statement
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