Overview
We’re looking for an experienced Senior QA Automation Engineer to join our Product Engineering team in Dublin. Scorebuddy is a leading Quality Management SaaS platform for Contact Centres, combining quality management, coaching and learning with advanced AI analytics. We help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance and enhance overall customer experience.
You’ll partner closely with our developers, product managers and customer engineering colleagues to ship reliable releases across a modern stack. The focus of this role is extending and maintaining automated test coverage across our web application, APIs and key integrations using tools such as Playwright, Cypress and similar frameworks, plugged into our CI/CD pipelines so that regressions are caught early.
As we continue to scale the platform to serve customer environments ranging from 20 to 20,000 end users, you’ll have a direct hand in raising the quality bar. You’ll help shape our QA strategy as it moves from a predominantly manual operation toward a sustainable, automation first model, with the autonomy to introduce the practices, tooling and patterns needed to get us there.
What We Are Looking For
5+ years of hands‑on QA experience with a strong focus on test automation
Demonstrable experience building and maintaining UI automation suites with tools such as Playwright, Cypress or Selenium
Solid API testing experience, including writing automated checks against REST endpoints
Comfortable operating in CI/CD environments and wiring tests into pipelines such as GitHub Actions or similar
Strong grounding in testing methodologies, including risk‑based testing, regression strategy and release readiness
Experience working in Agile delivery teams using Scrum or Kanban
Proficient with Git and collaborative source control workflows in distributed teams
Excellent written and spoken communication, with the ability to make defects and test outcomes legible to non‑QA colleagues
Nice To Have
ISTQB certification or equivalent formal QA training
Performance testing experience using tools such as k6, JMeter or Gatling
Exposure to test data management and synthetic data generation
Familiarity with contact centre platforms or related domains
Experience contributing to QA strategy or rolling out an automation programme in a previously manual environment
Education & Qualifications
BSc or MSc in Computer Science, Software Engineering or a related technical discipline, or equivalent practical experience
What You’ll Do
Design, build and maintain automated end‑to‑end test suites covering Scorebuddy’s web application, APIs and key integration paths
Integrate automated tests into our CI/CD pipelines so regressions are caught before they reach staging or production
Expand API and integration test coverage, working with the Integration squad on data ingestion and the AI squad on AI workflows
Partner with developers and product managers to translate requirements into clear acceptance criteria and automated coverage
Triage, reproduce and document defects with enough detail that engineers can act on them without follow‑up cycles
Contribute to release readiness by coordinating regression runs, smoke tests and post‑deploy verification with squad leads
Drive continuous improvement of our QA tooling, frameworks and practices, identifying gaps and proposing pragmatic solutions
Mentor colleagues on test automation patterns and help raise QA literacy across the engineering organisation
What We Offer
Competitive salary and performance‑based bonus
Hybrid working with modern offices located in Dublin city
25 paid holidays annually
Subsidised gym membership and free on‑site gym
Webdoctor online GP service access
Taxsaver tickets & Cycle to Work schemes
Enhanced maternity, paternity and sick leave pay
Access to Irish Life PRSA, salary sacrifice
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