The opportunity
Our client is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Their AI agent is the most advanced customer service AI agent on the market, it lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. The agent can also be combined with their Helpdesk to become a complete, end‑to‑end customer solution, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Trusted by nearly 30,000 global businesses, our client is setting the new standard for customer service. They push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
We’re looking for Staff Product Engineers to join the AI Group to build their AI‑powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. This opportunity can be based in Dublin, London or Berlin.
Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. They are an extremely product focused team. We work in partnership with Product and Design functions of teams we support. Our team’s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.
They are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting‑edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.
If you are an experienced product engineer who takes an analytical approach to development and has some hands‑on experience with ML systems, we’d love to hear from you!
What will I be doing?
Product Engineers in the AI Group
Build the systems that power their flagship AI products. This usually means working in their ML Python tech stack, but at times also means working across the product on our Rails app too.
Work alongside our ML Scientists to bring proof‑of‑concept code to production; ensuring it’s robust and scalable for real‑world use.
Partner with product teams outside of our group, to shape the best AI‑powered product experience for our customers.
Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across the company.
These are meant to be indicative, not hard requirements.
10+ years of experience shipping high‑quality products.
No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
You can demonstrate significant impact in the work that you have done.
You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
Strong willingness to fight for good outcomes.
Bias towards progress over perfection.
Qualifications
BSc in Computer Science, Maths or Statistics or related discipline.
Previous experience in data analytics, or statistical role.
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