Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.About the Role You are a Player/Coach. You will lead a cross-functional squad (Data Engineers, Analytics Engineers, Analysts) dedicated to a specific business domain (e.g., Marketing, Transactions, or Merchant). Your goal is to treat "Data as a Product"—moving away from reactive ticket-taking to proactive, governed, and automated insights. You are technically fluent enough to review code, but business-savvy enough to push back on low-value requests.Key ResponsibilitiesSquad Leadership: Manage the backlog, capacity, and development of ~5 data professionals. Translate vague business problems into technical specs.Data Product Ownership: Own the end-tion endpoints, including build processes, security patching, and vulnerability management.Advanced knowledge of M365 suite and O365 services.Configure and maintain Microsoft Intune policies for mobile device management (MDM) and mobile application management (MAM). Experience with co-management (Intune + SCCM / MECM) as part of modern device management transformationExperience with Windows Autopilot as a modern OS deployment solution with strong understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.Experience managing SCCM.Collaborate with IT and security teams to implement and enforce device security policies and compliance standards.Proficiency with automation via PowerShell or equivalent software development skills and experience using source code tools to store code, scripts, and configurations (e.g., Git, GitHub, etc.)Manage the deployment of applications, updates, and configurations to end-user devices using Microsoft SCCM and Intune.Troubleshoot and resolve issues related to Intune and SCCM deployments, ensuring a smooth user experience.Stay informed about Intune updates and new features, providing recommendations for their implementation.Collaborate with other IT administrators to integrate Microsoft Intune with other systems and tools.Monitor and report on the health and performance of the Intune environment.Provide level 3 troubleshooting.
Qualifications and SkillsBachelor's degree in Information Technology, Computer Science, or related field preferred.Relevant certifications5-7+ years of experience in an infrastructure/end-user support role.Proven experience as a Microsoft Intune Administrator or similar role. In-depth knowledge of Microsoft Intune features, policies, and best practices.Familiarity with mobile device platforms, including iOS and Android.Experience with SCCMExperience with JAMF and Mac Device Management.Strong understanding of cybersecurity principles and best practices.Ability to troubleshoot and resolve technical issues independently.Microsoft Workstation patch and vulnerability management and troubleshooting.Participate in on-call rotation coverage and 3rd level support for Windows Platform infrastructure.Ability to document processes, requirements, and create test plans.Have strong verbal and written communication skills.Ability to demonstrate a self-motivated and disciplined approach to learning and working.Ability to work in a team environment and demonstrate leadership skills when needed.Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.
Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at