We're looking for an experienced and enthusiastic Duty Manager to join a vibrant hotel team in Galway City.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.You'll play a key role in delivering exceptional guest experiences, leading the team on-shift, and ensuring smooth operational performance across reception, guest services, and public areas.Key Responsibilities Lead day-to-day hotel operations on your shift
- from check-ins/outs to guest requests, room allocations, and troubleshooting.Deliver outstanding customer service and handle guest feedback professionally and promptly.Support the Front Office team with bookings, arrivals, departures, and billing.Resolve operational issues efficiently and make decisions that enhance the guest experience.Uphold health, safety, and security standards at all times.Supervise, coach, and support team members, providing guidance and leadership.Liaise with other departments (housekeeping, maintenance, F&B) to ensure seamless service.
xsokbrcCarry out daily audits, cash handling, and night-audit duties when required.