This Role
The Key Account Manager is responsible for fostering strong, long-term relationshipswith key clients, aligning our services with their business objectives, and ensuring highlevel customer satisfaction.
This role involves strategic planning, negotiations, andmanaging the overall health of the account, with a focus on understanding andaddressing the customer's broader business needs.The key account manager role will report to Global Strategic Account Manager.
Role Requirements & Responsibilities
Strategic Planning: Develop and execute long-term account strategies that align withcustomer goals and drive business growth.
Relationship Building: Cultivate strong relationships with key stakeholders at the clientorganisation, serving as their trusted advisor.
Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutuallybeneficial agreements.
Account Health Management:Monitorthe overall health of the account, proactivelyidentifyingand addressing potential risks.
Escalation Management: Act as the primary point of contact for escalations, ensuringtimelyresolution andmaintainingcustomer satisfaction.
Business Alignment: Understand the customer's businessobjectivesand challengesand align our services to meet those needs.
Performance Metrics: Track and report on key performance indicators (KPIs) related toaccount performance, customer satisfaction, and retention.
Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing andOperations) to ensure customer success.
Candidate Requirements
Bachelor's degree in business, or a related field.
3+ years of experience in account management, client services, or a related field, witha focus on strategic planning and relationship management.
Fluency in English isrequired;proficiencyinadditionalEuropean language(s) is a plus.
Excellent communication and interpersonal skills.
Ability to understand and align with customer businessobjectives.
Strong negotiation and contract management skills.
Proventrack recordof managing complex accounts and driving growth.
Strong problem-solving skills and the ability to manage escalations effectively.
Proficiencyin CRM tools and Microsoft Office Suite.
Flexibility to travel within Europe/UK/Nordics to meet with key clients.
Prior experience in a similar role within the data centre orlogisticsindustry would bean advantage.
Competencies
Strategic Thinking: Ability to think long-term and develop strategic plans that alignwith business goals.
Customer Focus: Deep understanding of customer needs and the ability toanticipatefuture requirements.
Leadership: Ability to lead cross-functional teams and influence without directauthority.
Results-Oriented: Focused on achieving targets and driving continuous improvement.
Location and Travel
Candidates must have the legal right to work in the specified location; no Visasponsorship will be provided.
A full clean driving licence isrequired.
Flexibility to travel within Europe/UK/Nordics to meet with key clients.
The remunerating package, including salary and benefits, is negotiable depending on experience.
The package may include the following:
Competitive market salary.
Performance-based bonus.
Opportunities for continuing professional development will also be provided.
Company pension plan (varies by region, subject to local employment laws).
Sports & social club.
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