This role is for our contracted client based in Cork City. Responsibilities Include - Provide top-quality service to end-users both remotely and onsite via help desk system and in person Assist with common applications, operating systems, and basic network issues Perform Active Directory user and group administration Offer guidance and support for common software applications, including Microsoft Office and email clients Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service Install and configure computer hardware and peripherals, operating systems and applications Troubleshoot and if required, referral of hardware faults to third parties System Administration amend privileges / security permissions on server shares, setup of new shared folders on existing shares Deal with how to and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues Experience: 3-5 years in an IT support role Any experience of working in pharmaceutical manufacturing environment a plus. Technical Skills: Proficiency with Windows operating systems Familiarity with common software applications (e.g., Microsoft Office, email clients) Basic understanding of networking principles Knowledge of Active Directory Experience with IT ticketing systems Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Customer-focused attitude with a commitment to providing high-quality service Eagerness to learn and grow within the role Skills: It Support It Technician ITIL Computer Skills Helpdesk