Your new companyYour CompanyOur client is a dynamic and rapidly expanding automotive manufacturing company, recognised for innovation, quality and customer satisfaction. As the business continues to grow and evolve, the IT function plays a critical role in supporting operations, security and future transformation. This is an exciting opportunity to join the IT team at a pivotal time and contribute directly to the success of the organisation.Your RoleAs an IT Support Technician, you will play a key role in providing high‑quality technical support to internal users while ensuring the stability, performance and security of their IT infrastructure. Reporting to the IT Support Operations Manager, you will deliver hands‑on support across networks, systems and end‑user devices, helping to resolve issues efficiently and supporting ongoing infrastructure and improvement projects.You will be involved in day‑to‑day IT operations, incident management, technical troubleshooting and vendor coordination, while also contributing to the development of documentation, knowledge bases and user training. This role offers the opportunity to help shape the IT support function during a period of transition and increased workload, making a real impact from day one.What You Need to SucceedYou will have a minimum of 4 years' experience in a technical support or IT infrastructure role, with strong hands‑on experience supporting Windows and macOS environments. A third‑level qualification in Computer Science, Information Technology or a related discipline is preferred, or equivalent practical experience in delivering IT services.Strong technical knowledge is required across Active Directory, Group Policy, Microsoft 365, networking (LAN, WAN, Wi‑Fi), firewalls and general network administration. You will have experience managing and resolving IT infrastructure and security incidents, performing root cause analysis and implementing corrective actions. Familiarity with cybersecurity principles, vulnerability remediation, helpdesk systems, remote desktop tools and vendor management is essential.Equally important are your soft skills. You will be a strong communicator with a customer‑focused mindset, able to work independently and as part of a team. You'll bring excellent problem‑solving ability, strong attention to detail, the ability to multitask in a fast‑paced environment, and a genuine eagerness to learn and adapt to new technologies. Flexibility to participate in an out‑of‑hours rota and occasional travel will be required.What You Will Get in ReturnIn return, you will join an innovative and supportive organisation offering a competitive salary and benefits package, alongside genuine opportunities for professional development and career progression. You'll gain hands‑on exposure to a broad IT environment, play a key role in shaping the IT support function, and work as part of a forward‑thinking team where your contribution will be valued.Our client is committed to equality of opportunity, personal accountability, and maintaining the highest standards across data protection, health and safety, and professional conduct.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be