Job Description
The Operations Service Technician plays a critical role in the Transport Technology directorate, responding to the Transport management system (TMS) team and Integrated Ticketing System (ITS) team.
Main Responsibilities:
* Coordinating system installations and/or upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems.
* Addressing all service-related issues at operator sites, including troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel.
* Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardise operational support interfaces between service providers, transport operators and the NTA.
Additional Tasks:
* Ensuring the timely and prioritised management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk.
* Supporting ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate.
Requirements:
* More than three years experience within similar technical service environments.
* National Craft Certificate in Electrical, mechanical, aeronautical and/or Automotive.
* Ability to understand and troubleshoot issues within complex technical environments.
* Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams).
* Systems analysis and design experience, customer facing a benefit.
* Excellent English written and verbal communication skills.
* Proficiency using Microsoft Office.
Skill Requirements:
* Hardware Troubleshooting
* Electrical automotive Mechanical i.t
Benefits:
* Work From Home
This role will be based from the NTAs offices, but is a hands-on support role that requires frequent off-site visits to Service Providers and end-users premises.
This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area.
Full training in supporting the equipment such as on-bus ticketing, vehicle location systems real-time systems will be provided.