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Responsible for:
Ensuring maintained standards with attention to cleanliness in bedrooms, public areas, and linen. Rooms must be fully checked to company 4-star standards before returning to reception.
Key Duties of the Role include:
1. Ensure assigned rooms, bathrooms, corridors, and public areas are cleaned to standards using approved chemicals, cleaning materials, and equipment. Replenish stocks of bathroom and bedroom items to the correct standards.
2. Change bed linen and towels according to the hotel’s schedule and standards.
3. Maintain tidiness, cleanliness, and stock levels of accommodation trolley, caddies, and storage presses.
4. Pass any guest property left behind to the Accommodation Manager for lost property.
5. Alert the Accommodation Manager to the needs of accommodation staff regarding materials or equipment.
6. Maximize resource use and ensure low cost levels.
7. Report maintenance issues promptly to the supervisor/manager.
8. Liaise with your supervisor regarding room moves, VIP guests, and special needs, and act on any information provided.
9. Inform your supervisor of room status after checks.
10. Participate in training, meetings, and exercises to improve standards and performance.
11. Carry out the hotel’s customer relation policy.
12. Communicate hotel services to guests.
13. Handle customer complaints courteously and report them immediately to your manager.
14. Arrive on duty at scheduled times in full clean uniform, wearing a name badge at all times.
15. Maintain high standards of personal hygiene and grooming as per company policy.
16. Report DND or No Service status daily.
17. Keep corridors free of debris at all times.
18. Be responsible for key cards in your possession.
19. Report all accidents to the Manager on Duty.
20. Comply with Fire, Security, Health, and Safety procedures at all times.
Please note that this job specification is not exhaustive and may change according to business demands.
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