Job Title: Sage CRM Support Specialist (Contractor)
Location: Dublin (Hybrid Remote & Onsite as required)
Contract Type: Part-time Contractor (Approx. 10 hours/month)
About the Role
Innovate Skillsource is seeking a Dublin-based contractor to provide ongoing support for our client, who use Sage CRM to manage member communications, document workflows, Mailchimp campaigns, and document sharing. This is a support-only role.
Key Responsibilities
* Provide remote and occasional onsite support for Sage CRM users
* Troubleshoot issues related to workflows, templates, and integrations
* Assist with Mailchimp integration and campaign support
* Support user access, permissions, and minor configuration changes
* Liaise with Sage and third-party vendors when needed
* Document support activities and maintain a log of issues/resolutions
Requirements
* Proven experience supporting Sage CRM in a business environment
* Familiarity with Mailchimp integrations and CRM workflows
* Strong communication and problem-solving skills
* Availability for occasional onsite visits in Dublin
* Ability to work independently and manage time effectively
Contract Terms
* Approx. 10 hours/month remote support
* Additional hours billed separately
* Onsite visits billed at agreed day/half-day rates
* Contractor must provide own equipment and workspace
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