This position will enable a best-in-class employee experience through subject matter expertise, consultation, and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role acts as an escalation point for the HRS Representative (Tier 1) to provide specialist expertise to triage and resolve HR cases. It works directly with people leaders, employees, and the HRBP function to meet human resources needs and provides inputs to program design.
Key Responsibilities:
1. Optimize program development across multiple pillars to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations, alternative solutions, and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content.
2. Lead in the implementation and delivery of end-to-end solutions to provide a best-in-class employee experience for the assigned HRS pillar (e.g., WFA, Compensation & Benefits, Payroll, Talent Acquisition, TML, or Employee Relations). Possess skills and experience to provide solutions across multiple pillars.
3. Lead in continuous improvement initiatives to reduce inquiry volume and task execution turnaround time.
4. Engage with third-party providers to establish, develop, and review services, ensuring adherence to service level agreements.
5. Address escalated complex inquiries and act as reviewer/approver of transactions, providing coaching and guidance to lower-level HRS team members.
6. Consolidate team input for the development and delivery of communication materials related to programs, policies, and processes.
7. Perform audits and validations of transactions, verifying data for accuracy and consistency.
8. Stay up-to-date on trends and developments, providing ideas and recommendations to leaders to enhance team capabilities.
9. Perform other incidental duties as required.
Education and Experience:
Bachelor's Degree in a related field, with 5 years of experience in Human Resources, managing HR processes for the assigned function.
Additional Skills:
* Experience in multiple HRS pillars.
* Supporting all levels of management is preferred.
* Experience managing HR system data and processes is preferred.
* Understanding of HR enabling technologies (e.g., case management, self-service platforms like ServiceNow).
* Experience with ERP systems (Workday preferred).
* Proficiency with Microsoft tools and applications.
* Results-oriented with a high sense of urgency, determination, and tenacity.
* Professional, high-energy, engaging personality suitable for customer interactions.
* Effective written and verbal communication skills.
* Extensive knowledge of business practices and professionalism in customer service.
* Deep knowledge of end-to-end HR solutions in the assigned function.
* A sense of urgency in resolving customer requests.
* Adherence to company rules, including health, safety, and environmental protocols.
Company Overview:
Edwards Lifesciences is a leading global innovator in structural heart disease, committed to improving patient lives through breakthrough technologies and collaborations with healthcare professionals.
All patient-facing and in-hospital roles require COVID-19 vaccination, with accommodations for medical or religious exemptions where applicable.
Additional Information for US Applicants:
Applications will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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