Overview
The Facilities Manager is responsible for overseeing the day-to-day operations and maintenance of client facilities, ensuring that all services are delivered in compliance with contractual obligations, safety standards, and performance benchmarks. This role includes managing hard and/or soft services, vendor coordination, staff supervision, budgeting, and client relationship management.
Main Responsibilities
* Operational Management: Oversee the delivery of facilities management services (hard and/or soft services) including (but not limited to); Mechanical, Electrical & Power systems, cleaning, security, landscaping, pest control, catering services and waste management, through the use of in-house and out-sourced service providers.
* Conduct regular inspections and audits of the facility to ensure compliance with safety, quality, and operational standards.
* Monitor and ensure optimal performance of building systems and infrastructure.
* Coordinate planned preventive maintenance (PPM) and reactive maintenance activities.
* Ensure timely resolution of maintenance issues and service requests.
* Manage on-site FM staff including supervisors, technicians, cleaners, and other support staff.
* Assign daily tasks and monitor staff performance and productivity.
* Coordinate with third-party service providers and contractors to ensure service quality.
* Review vendor performance and escalate issues where necessary.
* Client & Stakeholder Engagement: Act as the primary point of contact for the client regarding all FM-related matters.
* Attend regular client meetings, present reports, and address concerns or requests.
* Ensure customer satisfaction through timely service delivery and issue resolution.
* Compliance & Safety: Ensure that all operations comply with local regulations, health & safety policies, and environmental standards.
* Conduct risk assessments and ensure mitigation plans are implemented.
* Facilitate emergency preparedness, fire drills, and HSE training as required.
* Budget, Revenue Growth & Reporting: Monitor and control operational budgets, expenses, and resource allocation.
* Prepare monthly reports on maintenance, performance, incidents, and KPIs.
* Recommend cost-effective measures to improve efficiency and reduce operating costs.
* Drive extra works and project opportunities.
Key Skills & Qualifications
* 5+ years with an outsourced FM provider in a management position
* 10+ years of relevant experience in facilities or property management, preferably within an outsourced FM company.
* Strong knowledge of building systems (HVAC, electrical, plumbing) and FM industry best practices.
* Proven leadership and team management skills.
* Proficient in MS Office suite.
* Excellent communication, negotiation, and client-handling skills.
* Bachelor’s degree in Facilities Management, Engineering, or related field.
Preferred Certifications
* Certified Facility Manager (CFM).
* IOSH / NEBOSH certification.
* PMP or similar project management certification.
Important
As part of our recruitment process, reference checks will be conducted at the job offer stage. By applying for this position, you consent to these checks as a condition of employment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management
* Industries
* Construction and Facilities Services
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