Background
Information Systems Department
The Information Systems (IS) Department delivers Information and Communications Technology (ICT) to Dublin City Council, providing services under five key areas; Strategy, Project Management, Application Support, Technical Management and Cyber Security.
The IS Department provides services under a corporate ICT strategy and strong business ownership. Industry leading applications and hardware are used to support this strategy including major elements of Oracle e-business suite. Clustered enterprise level servers are used with high performance Storage Area Network (SAN) technology to provide resilient solutions. Management of external service providers and project resources is a key element of the IS Department activities. Services are provided under Service Level Agreements agreed with the client Departments using the international Information Technology Infrastructure Library (ITIL) standards. ICT Projects are managed under international best practices and agreed corporate structures.
The IS department is expanding its Cyber Security Operations and a number of roles will be required in this area.
Service & Digital Transformation (Corporate Services and Transformation Department)
The Service & Digital Transformation Team plays a central role in delivering Dublin City Council's Digital Transformation Strategy 2025–2030, supporting the organisation in the design and delivery of modern, accessible and customer-focused services. The team develops and implements digital platforms and solutions that enhance service delivery, streamline processes and improve experiences for citizens, businesses and internal users.
Located within the Corporate Services and Transformation Department, the team has responsibility for delivering key elements of the Council's digital transformation programme and managing its associated portfolio of projects. Working closely with the Transformation Unit, the Corporate Data and Analytics Unit, the Smart Cities Programme, and service owners, the team supports the accelerated implementation of digital services and the adoption of new and emerging technologies across the organisation.
The Role
Reporting to the Assistant ICT Manager/Assistant Head of Information Systems, or such person as may be designated from time to time, the Senior Systems Officer will work as part of a multidisciplinary team within the IS Department or Service & Digital Transformation assisting with the implementation of work programmes to achieve goals, targets and standards set out in Corporate, Departmental and Team Plans.
Qualifications
Character:
Each candidate shall be of good character.
Health:
Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Education, Experience, etc.:
Each candidate must, on the latest date for receipt of completed application forms: -
(a) (i) hold a recognised degree (level 8 in the National Framework of Qualifications), or equivalent professional qualification in an IT-related discipline, and have a minimum of 3 years satisfactory relevant experience working in a structured IT environment;
OR
(ii)have at least 5 years satisfactory experience working in a structured IT environment, 3 years of which have been in an ITIL based service delivery environment or in a structured IT project-based environment;
AND
(iii)have extensive experience (at both technical and management level) in at least two of the following areas:
project management,
systems management and implementation,
cyber security governance and / or operations
cloud Security
systems or business analysis,
network administration and implementation,
geographical information systems,
database and server support
Microsoft Azure
Microsoft Power Platform
Office 365
(b) have good knowledge and awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace;
(c) have an understanding of the role and duties of managers in safety management in the workplace.
Desirable:
Information Systems Department
be certified in project management or ITIL based service delivery;
hold a recognised degree (level 8 in the National Framework of Qualifications) in an ICT related discipline;
hold a security certification such as CISSP or CISM
have experience of working in an ITIL based structured service delivery or structured project management such as PMBOK or Prince 2;
have experience in a business change environment in particular business analyst / process mapping;
have experience of public procurement (including drafting technical specifications for tenders) contract management and service delivery management.
Service & Digital Transformation
be capable of working in a diverse environment managing cross-organisational and
multidisciplinary teams of technical and business stakeholders;
bring a strong focus on the UX/UI element of solution design to ensure that digital services are designed in a customer focused and easily accessible manner;
understand the potential for digital solutions and emerging technologies to transform service delivery for citizens, businesses and Dublin City Council;
have an understanding of agile methodology.
Duties
The duties of the post include, but are not limited to, the following: -
Information Systems role
Project Management and Business Analysis – conducting the role of project manager/ business analyst and leading a multi-disciplinary team in a structured project management environment;
Procurement and contract management;
Managing teams to delivery services across the areas of networks, servers, desktop, Microsoft azure, dba, devices, payroll support, business intelligence, knowledge management, GIS, and Office 365;
Technical and business architecture;
Cyber security operations;
Cyber security risk management and governance;
Managing a local IT Unit as an Account Manager to support the IT function in Client Departments. This would include the development of a business strategy and implementation of ICT solutions to support customers and meet business needs;
Knowledge management;
Application development.;
To carry out such other duties as may be assigned from time to time.
Service & Digital Transformation Role
Project Management and Business Analysis – carrying out the role of Project Manager/Business analyst and leading a multi-disciplinary team in a structured project management environment.
Working with and supporting stakeholders across the organisation to develop and deliver digital solutions and to promote the effective use of customer-centric digital services to support business needs.
Identifying potential service delivery efficiencies, improvements and innovation through the implementation of new ICT/ digital-enabled processes and technologies.
Identifying and implementing solutions which will complement and facilitate good data management to maximise opportunities for data sharing and data optimisation.
Developing key digital strategies that capitalise on trends, techniques and new technological developments.
Procurement and contract management;
Vendor contract management.
Low-code application development.
Technical and business architecture.
Ensuring their team adopts effective programme / portfolio / project management to deliver on-time and on budget solutions.
Act as a trusted advisor to your team and the organisation and participate in working groups as required.
To carry out such other duties as may be assigned from time to time.
The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the City Council.