Job Overview
The General Manager is the ultimate authority figure at a hotel, overseeing all operational aspects and staff management.
Key Responsibilities
* Collaborate with the Hotel Director on key property issues, including capital projects, customer service, and refurbishment strategies.
* Ensure ongoing profitability by meeting and exceeding revenue and guest satisfaction targets.
* Develop and execute hotel budget goals, setting short- and long-term strategic objectives for the property.
Operational Expectations
* Hold regular briefings and meetings with department heads to ensure alignment and drive results.
* Enforce full compliance with hotel operating controls, standard operating procedures, policies, and service standards.
* Manage complaints and oversee service recovery processes effectively.
This challenging role demands strong leadership skills, exceptional communication, and the ability to make informed decisions. If you have experience in hospitality management and are looking for a new challenge, consider this exciting opportunity.