Provide Level one technical support for end users (onsite and remote).Troubleshoot and resolve escalated issues related to:Microsoft 365 (Outlook, SharePoint, Teams, OneDrive)Windows desktop & server environmentsPrinters, networking, VPNs, and mobile devicesFirewalls, routers, switches (basic network troubleshooting)Support cloud environments (e.g., Azure, AWS, M365 Admin Center).Manage and resolve tickets via the service desk system (within SLAs).Escalate complex issues to Level 2 or vendors when necessary.Perform regular maintenance, patches, and updates.Create and maintain internal documentation and knowledge base articles.Assist in onboarding/offboarding processes (user accounts, devices, access).Contribute to small-scale project work (e.g., migrations, upgrades).Work with monitoring tools to proactively resolve system alerts.Job Type: Full-timePay: €28,000.00-€33,000.00 per yearBenefits:FlexitimeWork from homeWork Location: Hybrid remote in Rathdangan, CO. Wicklow