Join to apply for the Reservations Agent role at Windward Management Limited
1 week ago Be among the first 25 applicants
Join to apply for the Reservations Agent role at Windward Management Limited
Job Description
Location: Farnham Estate Golf Club, Farnham Estate
Join our fabulous team at the Farnham Estate Spa & Golf Resort as ……….
We are currently seeking an Reservation Agent to join the team at Farnham Estate. The role of our Reservation Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and t is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalised experience to guests.
About Farnham Estate
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities
Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalised and memorable experiences, exceeding guest expectations.
* Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
* Possess a sales-oriented attitude, maximising sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimise cost of sales.
* Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
* Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
* Handles daily correspondence and responds to inquiries in a timely manner.
* Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.
Processes cancellations and modifications and promptly relays this information to the Front office when needed.
* Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
* Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation.
* Tracks future room availability based on reservations.
* Monitors advances deposit requirements and communicates with Front Office.
* Ensures to conduct effective quality check on all reservations.
* Keeps record of all correspondence and makes sure that files are kept up to date.
* Identifies regular bookers and communicates details to Sales team for follow up.
* Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.
Requirements
About The Role
Fluent in written & spoken English
* Experience working with Opera PMS System
* Knowledge of OTAs and other hotel related systems an advantage
* Attention to details and able to prioritize tasks
* Strong communication skills
* Self – motivated and continuously strive to better skills and increase knowledge.
* Able to work with minimal supervision
Perks and Benefits of working at Farnham Estate Spa & Golf Resort
* Very competitive salary
* Free Carparking
* Complimentary, high-quality meals on duty
* Career progression opportunities across the Windward group
* Employee Assistance& Digital Wellness Programmes
* Complimentary, high-quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development including E- Learning platform
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Cycle-to-work scheme
* Refer a friend Scheme
About Windward Management
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join us today in Farnham Estate as Reservations Agent and become part of an award-winning team.
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Desired Criteria
Required Criteria
Closing DateFriday 13th June, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
Referrals increase your chances of interviewing at Windward Management Limited by 2x
Sign in to set job alerts for “Reservations Agent” roles.
Ballyconnell, County Cavan, Ireland 4 weeks ago
Monaghan, County Monaghan, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr