Job Description:
Are you passionate about delivering exceptional guest service and creating memorable experiences? If you thrive in a vibrant and dynamic hospitality environment, then we have the perfect opportunity for you The Ashe Hotel, nestled in the heart of Tralee, is a contemporary four-star hotel known for its warm hospitality and impeccable service. We are committed to providing our guests with an unforgettable stay, and we're looking for a Guest Experience Manager who shares our dedication to excellence.
This position is open only to candidates who currently hold the right to work in Ireland. Unfortunately, we are unable to offer visa sponsorship for this role.
About Us:
At The Ashe Hotel, our dedicated team members share a passion for delivering exceptional service to our guests. Situated in the heart of Tralee, our contemporary four-star hotel provides a welcoming haven for both locals and visitors alike. Whether it's the friendly faces greeting guests at reception, the meticulously prepared dishes served in our casual dining bar and restaurant, or the meticulous attention to detail in our accommodations, our team goes above and beyond to ensure every guest feels valued and cared for. With a focus on fostering a positive work environment and supporting the growth and development of our team members, we strive to create a workplace where everyone feels empowered to thrive.
About the Role:
Guest Services Manager
The Ashe Hotel | Tralee, Co. Kerry
We are currently recruiting for an experienced
Guest Services Manager
to join our management team. This is a key leadership role focused on delivering outstanding guest experiences across the hotel's front-of-house and Food & Beverage operations.
The Role
Reporting directly to the
Deputy General Manager
, the Guest Services Manager will oversee the daily operation of guest-facing departments, with a strong emphasis on restaurant and bar service. The role requires a hands-on leader with a passion for hospitality, service standards, and team development.
This is a permanent, non-seasonal position with long-term career opportunities.
Key Responsibilities
* Lead and manage guest-facing operations, with a primary focus on Food & Beverage front-of-house
* Ensure consistently high service standards across restaurant and bar operations
* Act as a visible presence during service periods, supporting teams and engaging with guests
* Recruit, train, coach, and develop team members
* Manage rosters, labour costs, and operational efficiencies
* Support revenue generation, upselling, and guest satisfaction initiatives
* Handle guest feedback and service recovery in a professional and proactive manner
* Ensure compliance with health & safety, food safety, and company policies
* Work closely with the kitchen team and senior management to ensure seamless service delivery
* Contribute to SOP development, continuous improvement, and sustainability initiatives
Candidate Profile
* Strong background in
Food & Beverage operations
within a
4 or 5-star hotel environment
* Proven leadership experience in a
Guest Services, Restaurant Manager, or F&B management role
* Excellent front-of-house knowledge across restaurant and bar service
* Commercially aware with experience in cost control and operational planning
* Confident using hospitality systems and standard office software
* Highly organised, adaptable, and comfortable working in a fast-paced environment
* Strong communication and people-management skills
* Professional, guest-focused, and solution-driven approach
Eligibility
Candidates must have the
legal right to work in Ireland
.
Visa sponsorship is not available for this role.