Established in 1972, Michael Moore Car Sales operates from two locations; Athlone and Portarlington. Over the decades, we've earned a reputation as a trusted name in the Irish motor industry, proudly representing a current portfolio of premium automotive franchises including; Mercedes-Benz, Audi, Škoda, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, and Cupra.
Our longstanding partnership with the Volkswagen Group began in 1977 through Motor Distributors Limited, where we first introduced Volkswagen, Audi, Mercedes-Benz and Mazda passenger vehicles.
Today, the Michael Moore Group is synonymous with excellence in automotive retail. Widely recognised within the motor trade as a premium brand dealer, we are known for delivering a superior retail experience. Our customers and partners continue to regard us as trustworthy, knowledgeable, and committed to excellence.
Overview of the Role
Based in our Portarlington, Co. Offaly dealership and reporting directly to the After Sales Manager, the Service Advisor combines front desk reception duties with service coordination, ensuring a seamless experience for customers from arrival to vehicle handover.
The ideal candidate will have excellent communication skills, strong organisational ability, and a passion for delivering outstanding customer service.
Responsibilities
The responsibilities of the position include, but are not restricted to the following:
Reception & Customer Service
* Welcome customers and visitors in a friendly, professional manner.
* Answer phone calls and emails promptly, managing enquiries and bookings.
* Maintain a clean and organised reception area.
Service Coordination
* Schedule service appointments and manage the booking calendar.
* Prepare job cards and liaise with technicians to ensure accurate work orders.
* Communicate service updates and timelines to customers.
Administration & Sales
* Process invoices and handle payments.
* Advise customers on additional services, warranties, and maintenance packages.
* Maintain accurate records of customer interactions and service history.
Requirements
* Previous experience in customer service, automotive service, or front desk reception.
* Strong interpersonal and communication skills.
* Ability to multitask and work under pressure.
* Computer literacy (booking systems, invoicing software).
* Professional appearance and demeanour.
* Full clean drivers' licence.
Benefits
* Competitive salary
* Company pension scheme
* Training and development opportunities
Additional
* This is a permanent and full time, onsite role
* Monday to Friday
* Office based
Job Type: Full-time
Work Location: In person