People Operations/HR Specialist with fluent Arabic.
Location: Dublin (Hybrid - 2 days office / 3 days remote)
Contract: Fixed-term contract to end January 2027
Start: ASAP | Salary €50,000 per year.
We're partnering with a global, high-growth enterprise technology organisation to hire an experienced HR Coordinator / People Operations Specialist to support a large, international workforce.
This is a hands-on, operational HR role sitting within a centralised People Services function, supporting Tier 1 and Tier 2 employee queries across multiple regions and time zones.
What you'll be doing
Managing and resolving Tier 1 & Tier 2 HR cases across EMEA and global populations, ensuring SLA adherence
Partnering closely with HR Business Partners, Centres of Excellence, managers and employees
Supporting core people processes aligned to global HR products, including:
Offer letters and contracts
Employee data changes
Policy and programme guidance
Learning platform support
Live Agent / employee portal support
Escalating complex or time-sensitive cases using sound judgement and operational insight
Maintaining high data integrity across HR systems and documentation
Completing audits and validations of HR case transactions
Identifying process gaps and improvement opportunities to reduce risk and improve employee experience
Supporting projects and UAT testing where required
Creating and maintaining SOPs, knowledge articles and response templates to enable employee self-service
What we're looking for
2-4 years' experience in HR Operations, People Services or a centralised HR support function
Must have fluent Arabic
Proven experience supporting EMEA employee populations
Strong exposure to HR systems, case management tools and employee portals
Experience working in fast-paced, global, matrixed organisations (tech or large multinationals preferred)
Exceptional attention to detail and a strong sense of ownership
High emotional intelligence with confident, professional stakeholder communication
Ability to manage competing priorities, time zones and changing demands calmly and effectively
A proactive mindset - spotting issues before they escalate and improving how things work
Comfortable working independently, while collaborating closely with wider HR teams
Why this role?
Long-term contract within a well-established global tech environment
Exposure to mature, scaled HR operations and best-practice people processes
Hybrid working model in a central Dublin office
Strong opportunity to deepen experience in global People Operations