DescriptionJoin our dynamic team in London (or Dublin) as a Technical Instructor focused on delivering exceptional 1:Many customer engagements and training classes, empowering individuals and organisations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes, and at key Marketing events. You will show customers how to adopt our products using developer best practices on the Salesforce platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.ResponsibilitiesBe an SME in Salesforce Core, Developer, delivering the full catalogue of training in these clouds.Be prepared to pivot into other Salesforce clouds as business needs change and evolveDeliver technical, high-standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced. Deliveries range from 90 Minute Hands-on Workshops to multi-day deliveries.Ramp up and deliver the following courses within the first year of joining our teamDEX450 Build Applications Programmatically on the Salesforce Platform,DEX602 Program Lightning Web ComponentsADX301 Automate No-Code Solutions Using FlowAnswer real-time questions from customers and provide additional resources.Ability to explain complex features in an easy-to-follow mannerAbility to demonstrate features and functionality with hands-on demos and exercisesHeld up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshopsTravel as required to key Marketing events, such as Dreamforce, TDX, etcStay current on the latest developments in Salesforce technology, best practices, and integration methodologies.Action Best Practice Insight, including:Product EducationTechnical AdviceAdoption GuidanceAccelerate Feature / Cloud Adoption through a 1-2-hour workshop delivery.Cross-collaboration with the Cloud Success team, including Content Development, Delivery and Technical SupportConsistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)Maintain a teaching time productivity metric.Required Qualifications & ExperienceA bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant work experience in a technical field.Overall 3+ years of experience with Salesforce Core and a minimum of 1 year of relevant work experience as a Salesforce DeveloperPlatform Developer I CertifiedDemonstrable experience using, writing and testing Apex, SOQL, SOSL, DML, Lightning Web Components, JavaScript, CSS and code to customize a UIDemonstrable experience using Salesforce CLI, Lightning Web Components, and Visualforce markupDemonstrable experience of Code Builder, Git, and the Salesforce CLI in conjunction with a Dev Hub and scratch orgsAbility to rapidly learn new and emerging technologiesProven success leading customer-facing presentations and engagementsExperience with virtual training platforms and tools, such as Zoom or WebExPreferred Qualifications & SkillsPlatform Developer I certifiedAble to handle objections, prioritise customer issues, and collaborate with the manager and colleagues to effectively drive resolutionProven ability to manage time and prioritise activities while performing effectively under pressureSupport Success and Sales Teams to ensure that customers get maximum value out of the platform.Understanding of business analysis, change management, user adoption, release management, and governanceOne of the following languages is preferred but not required: Spanish, French or PortugueseSoft SkillsCOMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagementsEXPERTISE: Working knowledge of industry best practices and implementation experience of the Salesforce product suiteLEARNER: Has a passion for continued education in new technologies and complex business and technical conceptsPASSION: Passionate about Customer Success and a great listenerCULTURE: Embodies an inclusive culture and is a team player that everyone enjoys working withTRUST: Ability to earn the trust of the customer and live the company's core values