At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
Duty Manager
Objective of the Role
Reporting to the Operations Manager, Duty Manager will be responsible for smooth running of hotel on their shift, and ensure that our guests experience the highest quality service while enjoying their stay.
Main Duties
Ensure that our customers receive excellent service during their stay.
Engage with guests and act upon guest feedback.
Assist in training of our team members in SOPs from their areas.
Anticipate guest needs and proactively manage their expectations.
Work alongside and support our Operations Manager.
Motivate and create an engaging work environment within the departments.
Have excellent product knowledge and enjoy sharing.
Key Requirements
Excellent communication skills.
Self-motivated and have a positive attitude.
Passionate about hospitality and excellent service.
Flexible with hours / own transport.
Strong interpersonal, leadership, time management and organisational skills.
Why work with us
Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & internal programmes provided.
Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, sauna, jacuzzi and swimming pool.
Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
Health & Wellbeing Support: Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
Free On-Site Parking: Hassle-free and secure parking available for all team members.
Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by company’s core values.
Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, quarterly manager awards and other recognition for individual or team milestones.
At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.
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