Job Description
About the Role
At Zendesk, we believe that great salespeople deserve great enablement.
We're looking for a curious, energetic GTM Enablement Associate to join our team and help our go-to-market organization perform at its best.
This is a role for someone who genuinely loves diagnosing the "why" behind performance gaps and gets excited about turning those insights into impactful programs that stick.
You'll work closely with sales, revenue operations, and broader enablement stakeholders to design, build, and deliver enablement experiences from start to finish.
You'll bring fresh ideas, experiment boldly, and treat every iteration — perfect or not — as a learning opportunity that makes the next program even better.
This is an exciting time to join the team as we lean into the ways AI is transforming how we enable our people.
We want someone who is genuinely curious about these possibilities and eager to explore how AI tools can make enablement smarter and more effective.
What You'll Do
Diagnose and design — Identify gaps in sales knowledge, skills, and performance through data, observation, and stakeholder conversations, then develop creative, practical enablement solutions to address them.
Build end-to-end programs — Own the full lifecycle of enablement initiatives: from needs analysis and content creation through to launch, delivery, and measurement.
Facilitate and present — Deliver training sessions, workshops, and learning experiences to GTM audiences with confidence and energy, adapting your style to the room.
Experiment and iterate — Propose new ideas, pilot them, and use feedback and results to continuously refine your approach.
We celebrate what we learn from programs that didn't go quite to plan just as much as we celebrate the wins.
Embrace AI — Actively explore how AI tools can enhance content creation, personalization, and program delivery, sharing what you learn with the wider team.
Collaborate cross-functionally — Partner with sales leadership, revenue operations, product marketing, and other stakeholders to ensure enablement is aligned with business priorities and embedded in the way teams work.
Measure what matters — Define success metrics for your programs and track outcomes to demonstrate impact and inform future priorities.
What We're Looking For
Experience
At least 2 years of experience in a sales enablement, revenue enablement, or GTM enablement role
Demonstrated experience designing and delivering enablement programs from scratch — not just contributing to them
Familiarity with enablement tools and learning platforms (e.g., Highspot, Seismic, Gong, or similar)
Skills & Mindset
A natural curiosity and analytical instinct — you enjoy digging into performance data and asking "why?" until you find the real issue
Creative problem-solver who can connect a business challenge to an enablement solution that people actually want to engage with
Comfortable presenting to and facilitating sessions with sales audiences of varying seniority levels
A genuine enthusiasm for AI and a willingness to experiment with how it can improve your work and the outcomes for the people you enable
Collaborative and proactive — you bring ideas to the table and follow through on them
Growth mindset — you learn as much from a program that missed the mark as one that landed perfectly, and you use those lessons to level up
Nice to Have
Experience in a SaaS or tech environment
Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
Experience producing e-learning or digital content alongside instructor-led training
What You'll Get
A supportive team that is invested in your development and your career — we take learning seriously, for ourselves as well as the people we enable
The opportunity to make a real, visible impact on GTM performance
Space to experiment, bring your ideas to life, and shape how enablement evolves at Zendesk
Flexibility to be based in London, Dublin, or Lisbon
Competitive compensation and benefits, plus everything you'd expect from a global technology company
About Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
As a company, we are committed to diversity, equity, and inclusion, and we encourage applications from all qualified individuals.
Equal Employment Opportunity
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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